Shipping Policy

Last Updated: April 30th 2024

Shipping Policy for EZ SELL

At EZ SELL , we are committed to delivering your orders accurately, in good condition, and on time. This Shipping Policy outlines the shipping methods, timelines, costs, and terms for orders placed on www.ship-time.com. Please read this policy carefully to understand how we handle shipping and delivery for your purchases.

1. General Shipping Information

We ship to addresses within the United States. Unfortunately, we do not currently ship internationally. All orders are processed and shipped from our fulfillment center in Bismarck, ND

Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is received and verified. Once your order is processed, it will be prepared for shipment, and you will receive a confirmation email with your tracking information.
Shipping Carriers: We use various carriers to ensure fast and reliable shipping, including USPS, FedEx, and UPS. The carrier used for your order will depend on the shipping method you select and your location.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The available shipping methods and estimated delivery times are as follows:

Standard Shipping (3-7 business days):
Standard shipping is the most economical option for most orders. Delivery typically takes 3-7 business days, depending on your location.
Expedited Shipping (2-3 business days):
Expedited shipping ensures faster delivery of your order within 2-3 business days.
Overnight Shipping (1 business day):
For urgent orders, we offer overnight shipping, ensuring delivery within 1 business day. Orders must be placed before 12:00 PM (CST) to be processed the same day.

Delivery times are estimates and may vary based on factors such as weather, carrier delays, and holidays. Please note that orders are not shipped or delivered on weekends or public holidays.

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, destination of your order, and the shipping method you choose during checkout.

Standard Shipping: Rates vary depending on the order size and destination, starting at $5.99.
Expedited Shipping: Typically ranges from $15.00 to $25.00, depending on location and order size.
Overnight Shipping: Starting at $35.00, with costs depending on the package size and destination.

Orders over $100 qualify for free Standard Shipping within the United States.

4. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or state regulations. These restrictions will be noted in the product description if applicable.

Additionally, we do not ship to the following:

P.O. boxes
APO/FPO addresses
Freight forwarders

If you live in a restricted area and place an order, our customer support team will contact you to arrange an alternative solution.

5. Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

Tracking Updates: Please allow up to 24 hours for tracking information to update. In some cases, tracking may not be available immediately due to carrier processing delays.

If you do not receive your tracking number within 48 hours after placing your order, please contact us at info@ship-time.com or call +1 832 472 9040.

6. Shipping Delays

While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may impact your shipment. EZ SELL is not responsible for delays caused by events outside our control, including:

Weather-related delays
Customs clearance issues
Carrier delays

If your order is delayed, we will notify you as soon as possible and provide an updated delivery estimate.

7. Incorrect Address Information

It is the customer’s responsibility to provide accurate shipping information when placing an order. Please review your shipping details carefully before submitting your order.

If you realize that the shipping address is incorrect after placing your order, please contact us immediately at ezsell05@gmail.com or call +1 (832) 537-7284. We will do our best to update the address before the order is shipped.

EZ SELL is not responsible for lost or undelivered orders due to incorrect shipping information provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

8. Lost or Stolen Packages

Once your order has been marked as delivered by the carrier, EZ SELL is no longer responsible for the package. However, if your package is lost or stolen, we recommend taking the following steps:

Check with neighbors or building management to see if the package was left in a safe place.
Contact the shipping carrier directly with your tracking information to report the lost or stolen package.

If you are unable to locate your package after following these steps, please contact us at ezsell05@gmail.com, and we will do our best to assist you.

9. Damaged Packages

If your order arrives damaged, please take the following steps:

Document the Damage: Take photos of the damaged packaging and product.
Contact Customer Support: Email us at ezsell05@gmail.com or call +1 (832) 537-7284
within 48 hours of delivery to report the damage.
Replacement or Refund: After reviewing the claim, we will either replace the damaged item or issue a refund, depending on the availability of the product

10. International Shipping

At this time, EZ SELL only ships within the United States. We do not offer international shipping. We plan to expand to international markets in the future, and we will update our customers when this service becomes available.

11. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. Your continued use of the website after such changes will signify your acceptance of the new terms.

12. Contact Information

If you have any questions or concerns regarding this Shipping Policy, or if you need assistance with your order, please contact us at:

Email: ezsell05@gmail.com
Phone: +1 (832) 537-7284
Address: 1215 BERRYSTONE TRL, MISSOURI CITY, TX 77459