Refund Policy

Last Updated: April 15th 2024

Refund Policy for EZ SELL

At EZ SELL, we want to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines the terms under which you can return products and request refunds.

Please read this policy carefully to understand your rights and obligations regarding refunds and returns when shopping at www.ezsell-retail.com.

1. General Return and Refund Policy

Our return policy allows you to return most items purchased from EZ SELL within 30 days of receipt for a refund, exchange, or store credit. To qualify for a return, the item must meet the following conditions:

The item must be in its original, unused, and unopened condition.
The item must be returned with all original packaging and accessories.
Proof of purchase (such as a receipt or order confirmation) must be provided.
Some items may be subject to additional conditions as outlined below.

If these conditions are not met, we reserve the right to deny your return or refund request.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

Perishable goods (e.g., food, beverages, and other grocery items).
Personal care products that have been opened or used (e.g., toiletries, cosmetics).
Customized or personalized items.
Gift cards and promotional items.
Any product that has been damaged or altered after delivery.

Please carefully review product descriptions for return eligibility before making a purchase.

3. Return Process

To initiate a return, please follow these steps:

Contact Customer Support
Email us at ezsell05@gmail.com or call +1 (832) 537-7284 within 30 days of receiving your order. Provide your order number, details about the product you wish to return, and the reason for the return.
Receive Return Authorization
Once we review your request, we will provide you with a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Ship the Item Back
Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Use a trackable shipping method, and clearly mark the RMA number on the package. You are responsible for return shipping costs unless the item was defective or we made an error with your order.
Inspection and Processing
Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If approved, your refund will be processed.

4. Refund Options

You may choose one of the following options for your refund:

Refund to Original Payment Method: Refunds will be issued to the original form of payment (credit card, PayPal, etc.) used during the purchase. Please allow 5-10 business days for the refund to appear in your account.
Store Credit: If you prefer, we can issue store credit for the value of the returned item, which can be used for future purchases on our website.
Exchange: If you'd like to exchange the item for a different product or size, we will accommodate the request as long as the item is in stock.

5. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning the item unless:

The item was received in a damaged or defective condition.
The wrong item was shipped due to an error on our part.

In these cases, we will provide a prepaid return shipping label. Please contact our customer support team to receive the label and return instructions.

6. Damaged or Defective Items

We take great care in packaging your orders to ensure they arrive safely. However, if you receive an item that is damaged or defective, please contact us within 48 hours of delivery.

Documentation Required: To process your claim, please provide photos of the damaged or defective item along with your order number and details.
Replacement or Refund: After reviewing the claim, we will arrange for a replacement at no additional cost or issue a full refund, including shipping charges.

7. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank or credit card statement. Processing times can vary between financial institutions.
Contact your bank or credit card company. Refunds may take several business days to officially post.
If you’ve done all of this and still haven’t received your refund, please contact us at ezsell05@gmail.com for further assistance.

8. Order Cancellations

Orders can be canceled before they are processed and shipped. Once an order is shipped, it cannot be canceled, and you will need to follow the return process outlined above.

If you need to cancel an order, please contact us immediately at ezsell05@gmail.com or call +1 (832) 537-7284

9. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 48 hours of delivery. We will review your claim and, if valid, send the correct item or issue a refund for any missing items.

10. Return Address

Please send all eligible returns to the following address:

EZ SELL
1215 BERRYSTONE TRL

MISSOURI CITY, TX 77459
Phone: +1 (832) 537-7284
Email: ezsell05@gmail.com

11. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. Your continued use of the website after such changes constitutes your acceptance of the new Refund Policy.

12. Contact Information

If you have any questions or concerns about our Refund Policy or need assistance with your return, please feel free to contact us at:

Email: ezsell05@gmail.com
Phone: +1 (832) 537-7284
Address: 1215 BERRYSTONE TRL, MISSOURI CITY, TX 77459